FAQ
November 26, 2021 2021-12-07 11:58FAQ
Frequently Asked Question -FAQ-
You can make the sign up process to get started in our webpage or call one our enrollment specialist ‪+1 (513) 428-4503‬
You will receive a welcome email and a confirmation email once your order has been processed. The confirmation email will have your order and the amount you are being charged. Be sure to check the order confirmation for accuracy and let us know if anything is incorrect.
Billing can take place once a week, once a month or once a quarter. Once you have an active subscription with us, payments will automatically renew accordingly. You may cancel or pause your account at anytime with no additional charges as long as you notify us with 48 hour notice.
We delivery DAILY! From Monday to Friday (if you have a weekend plan, you’ll receive your Saturday and Sundays meals on Friday) Our normal delivery times take place from 11:30 PM to 6 AM and the meals are delivered in insulated bags with ice pack.
After logging into your account page, you will have the ability to edit, pause, resume or cancel your meal plan. Also you can contact us to request it via text message +1 ‪(513) 428-4503‬ or Whatsapp +1 (786) 818-5801
You can choose up to two dislikes or allergens with no cost, we can exclude items for dietary needs
Yes! you can choose the pick up option (it does not apply for the Free Week trial) We are located at: 2298 SW 8th St Miami, FL 33135 United States (from 9:00 AM – 1:00 PM) In this case you’ll save the delivery fee ($25,18)
If you live in a gated community, please make sure to do the following to ensure the proper delivery:Â
- Add Vive Meals to your guest list
- Provide us a direct access code to enter your community
- Provide us a key fob or gate clicker to enter. In this situation, we will be more than happy to work with you and credit your account all of the cost to acquire a new key or clicker.
If your building has a front desk, please make sure to make them aware of the delivery and the time we will be coming. Make sure we are put on your guest list so your driver will be able to deliver with ease.
If your building has a call box or requires a acces key to enter, please provide to us either the code or the key to grant your driver access. If thDepending on the situation, we will be more than happy to work with you and credit your account all of the cost to acquire a new key fob! Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
 Meals are delivered in an insulated bag with ice packs included.
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Our meals are always fresh, natural, no preservatives and they are never frozen! They will last about 3 days in the refrigerator.
You can make any adjustment, change the menu, pause or cancel your subscription with a previous notificacion with 48 hours in advance.
No. Please remember to leave your bags and ice packs outside for the following delivery to prevent any fees. We recycle and reuse our delivery bags and ice packs so please make sure to assist us in this.
